Overview

This is a hybrid event where there is an option to attend either in person or online. This event listing is for those that want to join online. If you would like to attend in person, please click here to book.  

When should AI move from recommending a facilities action to issuing the instruction?

Join IWFM’s Strategic Leaders Forum and the Technology Special Interest Group for an event marking the launch of IWFM’s new good practice guide, AI: Leadership, Strategy & Assurance.   

Through a practical helpdesk scenario, the panel will explore what changes when AI moves from drafting a response for a coordinator to dispatching work to a contractor. What happens when the reported location conflicts with the asset record, and who has the authority to act?

The panel discussion and audience Q&A will help you apply the guide to decisions in your own workplace, estate or service. The evening also includes the Strategic Leaders Forum AGM and in-person networking.

Four things you’ll take away:

1. Define what a better service looks like. Set a baseline and judge whether AI improves outcomes such as correct routing and timely escalation.
2. Check whether your information is fit for the decision. Trace a recommendation back to its source records and decide what needs checking before anyone acts.
3. Set clear limits on what AI can do. Distinguish between drafting, recommending and issuing instructions, and identify who can approve, intervene or stop the workflow.
4. Use evidence to decide what happens next. Identify what would justify continuing or extending an AI use, what would trigger a pause and how to keep the service running if AI is withdrawn.

Sponsors

Invida

• invida.app/

INVIDA is an estates and facilities software platform, designed for the owners and operators of property portfolios of all type, size and complexity.

Tokio Marine HCC

• tmhcc.com/en

Tokio Marine HCC (TMHCC) underwrites more than 100 specialty insurance products, with access to over 180 territories. Supported by 4,400 employees globally, the company is one of the world’s leading specialty insurers. 

Headquartered in Houston since 1974, Tokio Marine HCC specialises in some of the most complex areas of insurance focusing on tailored underwriting and providing the highest quality risk management. 

We’ve grown organically and through acquisition, but always with the same goal in mind; anticipating and pre-empting the world’s emerging exposures so that we can protect and defend our policyholders. 

Our client’s success has been the priority of every employee at TMHCC since our inception and when we became part of the Tokio Marine Group family in 2015, this was further reinforced by our global vision: To Be a Good Company. 

Japan-based Tokio Marine Group is one of the world’s leading insurance companies with a market cap of USD 84 billion*.

*As at June 30, 2026

WPS

• wates.co.uk/wps/

WPS combines deep sector expertise, local knowledge and a family-owned, purpose-driven approach to act as a strategic partner for whole-property solutions. From repairs and maintenance, plus heating & compliance to facilities management – we provide a one-stop-shop for property services optimisation and energy transition.