Contact us

We are committed to high quality customer service and have a dedicated customer experience team available to answer your enquiries between 09:00 - 17:15, Monday - Friday.

GENERAL ENQUIRIES

+44 (0) 1279 712 620

Finance

+44 (0) 1279 712 664

Research and POLICY

+44 (0) 1279 712 669

Membership

Membership enquiries

+44 (0) 1279 712 650

Corporate sponsorship

+44 (0) 1279 712 675

Learning

Qualifications

+44 (0) 1279 712 651

ACADEMY SHORT COURSES

+44 (0) 1279 712 631

Communications

Media enquiries

+44( 0) 1279 712 644

IWFM AWARDS

+44 (0) 1279 712 640

Our offices

UK

Institute of Workplace and Facilities Management

1st Floor South, Charringtons House,

The Causeway,

Bishop's Stortford

CM23 2ER

Hertfordshire, UK

+44 (0) 1279 712 620

Ireland

Institute of Workplace and Facilities Management

28-32 Upper Pembroke Street

Dublin

DO2 EK84

Ireland

+353 1 6087752

Complaints

If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right and we always welcome suggestions to help us improve our performance.

If you cannot sort out the problem with the person you have been dealing with, ask for the name of their team leader or department manager. You can then ask to speak to them, or if you prefer write to them. They will certainly investigate your complaint and tell you what they are going to do about it. 

Most complaints should be settled by the departments in this way, and very often immediately. If this is not case, please escalate your query or issue to the Company Secretary on the details to the right giving the details or your issue and when and who you have previously spoken to.

Company Secretary & Head of Governance, Donna Duckworth

Charringtons House, 1st Floor South,
The Causeway,
Bishop's Stortford
Hertfordshire
CM23 2ER

General Data Protection Regulation

View our General Data Protection Regulation page for full details.

If you have any concerns regarding the protection, use or storage of your personal data or you have any queries regarding GDPR then please contact the Data Protection Officer [DPO] at governance@iwfm.org.uk