Information Management

Good practice guide

 

Overview

WFM is at a turning point. The profession is facing unprecedented challenges: rising expectations for accountability, the transition to net zero, evolving safety regulations and the disruptive potential of digital technology. These pressures are reshaping the role of WFM, demanding a shift from reactive service delivery to strategic, information-driven leadership.

This guide has been created to support that transition. It offers a clear framework— the Five-Layer Model—to help organisations embed structured, trustworthy and outcomefocused information into every stage of the built environment lifecycle. By doing so, WFM professionals can strengthen compliance, unlock value and demonstrate leadership in a rapidly changing landscape.