Ian Christopher is the Volunteer Partnership Manager within the Memberships & Partnerships team at IWFM. In this role, he works closely with volunteers, committees, and strategic partners to support engagement, collaboration, and the delivery of member‑focused activity across the Institute.

Ian plays an active role in coordinating community and committee initiatives, working across forums and leadership groups to ensure strong connections between members, volunteers, and organisational priorities. He is closely involved in reviewing community activity, supporting strategic forums, and contributing to ongoing development across IWFM’s volunteer landscape.

Through his partnership‑focused approach, Ian supports the effective delivery of events, forums, and collaborative initiatives that add value for members and stakeholders alike.

Gary Conlon is an Associate Director at Varnom Ross, specialising exclusively in Facilities Management across the real estate sector. With 12 years of FM recruitment experience, he partners with leading managing agents, consultancies, developers and investment firms to deliver senior talent that drives operational performance and long-term strategic value.

A passionate advocate for the industry’s future, Gary serves as Career of Choice Lead for the IWFM Rising FMs Network and supports Career Ready, championing the next generation of FM professionals.

With over a decade of experience in the facilities management industry, Tom Farrow brings deep operational insight and a customer-first mindset to his role. He began his career on the helpdesk, gaining a strong understanding of client needs before progressing into operational management. His hands-on approach and strategic thinking were key in shaping the company’s services. As a member of the Senior Leadership Team, Tom plays a crucial role in ensuring operational excellence across all contracts. He oversees service delivery to guarantee quality, compliance, and customer satisfaction, while also leading and mentoring technical teams to help them thrive. Passionate about continuous improvement, Tom is always looking for smarter, more efficient ways to enhance performance and deliver value.