10 December 2026 12pm – 1pm Zoom webinar

Overview

Join us for a practical webinar focused on the communication and influencing skills needed to build strong stakeholder relationships and drive positive outcomes in FM.

The session will explore how to communicate with confidence, understand stakeholder priorities, gain buy-in for ideas, and build credibility across teams and organisations.

Attendees will gain practical techniques they can apply immediately in their roles, hear real FM examples from industry speakers, and complete a simple stakeholder mapping exercise to help identify key relationships and opportunities to influence more effectively.

This session will explore:

  • Identifying and understanding key stakeholders in FM
  • Using stakeholder mapping to prioritise relationships and communication approaches
  • Building trust, credibility, and professional relationships
  • Communicating effectively with different audiences
  • Influencing stakeholders and gaining buy-in for ideas and initiatives
  • Managing differing expectations and navigating challenging conversations

You'll also have the opportunity to take part in a live Q&A with the speakers.

This session is ideal for FM professionals who work with clients, contractors, suppliers, colleagues, and senior leaders, and who want to strengthen their communication and influencing skills to increase their impact and support their career progression

Ticket price

  • Free for members
  • £15 including VAT for non-members

Speakers

Aliyah Denton

Senior Professional Development Advisor, IWFM

Aliyah is a Senior Professional Development Advisor at IWFM with a strong background in careers and employability. She specialises in supporting professionals to advance their careers through tailored development programs.

 Jack Mason

Founder & Director, Higgs Mason Consultancy

Jack is a strategic Facilities Management leader with extensive experience across complex, multi-site operations. He has a proven track record of delivering operational excellence, commercial value, and outstanding workplace experiences through effective FM strategy, contract governance, and supplier management. Passionate about continuous improvement, safety, and compliance, Jack focuses on creating high-performing environments that enable organisations and their people to thrive.