Planon is the leading global provider of Facility and Property Management software, connecting your buildings, people and processes by eliminating data silos and aligning solutions into one shared information platform. This provides all building stakeholders with actionable and meaningful insights to effectively manage buildings, infrastructure and facilities; saving costs, meeting governance and sustainability goals and creating attractive and engaging workplaces.

Our innovative CAFM and IWMS solutions include maintenance, space planning, lease accounting and property management, services management and sustainability.

Independent market research and consulting firms have consistently rated Planon as a global leader in the market. With over 35 years of experience, Planon has implemented its comprehensive solutions for more than 2,500 clients, supported by offices and partners around the world.

Laura specialises in leading and developing the real estate function within corporate organisations to deliver property strategies, in accordance with wider business plans. As the head of property at the London Fire Brigade, this includes strategic development of real estate scenarios, executing approved projects and transactions, and the delivery of FM. Her previous roles include deputy director for Her Majesty’s Courts and Tribunal Services and JLL transactions lead for multi-national corporations. Laura undertook her RICS training at CBRE and more recently completed her IWFM Level 6 award. Laura was nominated for the Estates Gazette Rising Star award in 2017 and won the IWFM Manager of the Year award in 2018.

Jo Bishop is Head of Integrated Workplace Management at Parliamentary Digital Services, leading the strategic development of workplace systems that support the UK Parliament. With over 20 years’ experience in estates information, digital transformation and operational innovation, Jo has delivered major IWMS and CAFM replacements, digital twin development, and large‑scale service improvement programmes across the public sector and higher education. An Executive MBA graduate, she is also a Verdantix Vantage Council Member and regular conference speaker. Jo is passionate about smart buildings, digital estates and using data‑driven insight to create efficient, intelligent and future‑ready environments.

Deidre Nelson is an experienced facilities and workplace professional currently serving as Assistant Building Manager at the Houses of Parliament. With a background spanning learning and development and operational estate management, Deidre brings a people-focused approach to creating safe, efficient and inclusive workplaces. She began her career as an English and Art teacher - for over 20 years. Teaching has honed her people skills – and taught her to anticipate the unexpected. And how to ride that wave! She got into FM from the ground up, starting on reception and then into service delivery. She believes that excellent customer service lies at the heart of every interaction.

Ellie Rapley is a Key Account Manager at Planon, a leading IWMS software provider supporting organisations with facilities and workplace management technology. After graduating, Ellie began her career on the facilities helpdesk at her university, progressing to manage the service before moving into commercial/performance management roles. Having worked closely with FM teams to optimise operations and improve workplace experiences, she now helps organisations achieve these goals through technology. Entering the industry at just 21, Ellie quickly developed a passion for FM and brings a perspective on building confidence, finding your voice, and embracing unexpected career opportunities in the sector.

Jordon Simmons is a passionate Customer Account Manager at DMA Group, a specialist facilities and property services company. With two years’ experience in the facilities industry, Jordon’s career began at Starling Bank as a Facilities Assistant, initially with little knowledge of the sector. After completing her IOSH qualification, she discovered a genuine passion for facilities, particularly supporting people and delivering exceptional service. Jordon joined DMA Group as a Customer Services Coordinator to develop her expertise and quickly demonstrated a natural talent for client management. Recently promoted to Account Manager, she now proudly manages six client accounts, continuing to build her career and make a positive impact.