Overview

AI is already shaping the way workplace and facilities management operates – but for many, it still feels unclear, overhyped, or difficult to apply in practice. 

Join us for this practical CPD session designed to change that. 

Focused on real-world application rather than theory, this event will help FM professionals understand what AI actually is and how it can be used day-to-day to reduce workload, streamline tasks, and unlock valuable time. 

Led by Ricky Bartlett MIWFM, UK AI & Automation Lead at CBRE, the session will demonstrate how AI tools can support common FM activities – from action tracking and reporting to analysing data and turning complex information into clear, usable insights. You’ll also gain practical tips on how to interact with AI tools effectively, including simple prompting techniques to improve outputs. 

There will be a brief overview of key considerations such as data security and responsible use, alongside a short look at future opportunities - keeping the focus firmly on what you can start doing straight away. 

AI is not about replacing people. It’s about supporting FM professionals with the time-consuming tasks – helping reduce pressure and enabling greater focus on people, service, and strategic outcomes. 

What you’ll gain: 

• A clear, jargon-free understanding of AI in an FM context 

• Practical examples you can apply immediately in your role 

• Insight into tools that can support everyday FM tasks 

• Techniques to get better results from AI using simple prompts 

• Confidence to start using AI safely and effectively 

• The future of AI in workplace and facilities management 

Hosted by the IWFM People Development SIG, this session is ideal for anyone looking to build confidence, save time, and make AI work in a practical FM environment.